Refund Policy

At Sharons we are committed to delivering high-quality baked goods and exceptional customer service. Due to the perishable nature of our products, we kindly ask that you review our refund policy outlined below.

1. All Sales Are Final

All purchases made through our website or in-store are considered final. We do not offer refunds or exchanges on any products unless the issue arises as a direct result of an error on our part.

2. Eligibility for Refunds or Replacements

A refund or replacement may be issued in the following circumstances:

• You received the incorrect item(s)

• Your order was not fulfilled as specified

• There was a verified issue with the quality of the product caused by our error

To request a refund or replacement, you must contact us within 24 hours of receiving your order. Please provide your order number, a description of the issue, and photographic evidence if applicable.

3. Non-Refundable Situations

We do not offer refunds in the following situations:

• Change of mind after purchase

• Incorrect orders submitted by the customer

• Delays caused by third-party delivery services (unless proven to be due to our fault)

• Products not consumed or stored according to recommended guidelines

4. How to Submit a Request

To initiate a request, please contact our customer service team at:

📧 Email: orders@sharonsbakery.com
📞 Phone: 02089584789
Please include your full name, order number, and details of the issue.

5. Resolution Timeline

All refund and replacement requests will be reviewed within 3 business days. If approved, refunds will be issued to the original payment method, and replacements will be arranged at our earliest availability.

Thank you for your understanding and for supporting our small business. We are dedicated to ensuring your satisfaction with every order.

Effective Date: 21st July 2025